Frequently Asked Questions

Yes – ព័ត៌មាន World Cup operates under a valid license issued by the Curacao Gaming Control Board. We adhere to strict regulatory standards for fairness, anti‑money‑laundering, and player protection, and our licensing status is publicly verifiable on the regulator’s website.

To verify your account, ព័ត៌មាន World Cup requires a clear copy of a government‑issued photo ID (passport, driver’s licence or national ID) and a recent proof of address such as a utility bill or bank statement dated within the last three months. Depending on the payment method used, we may also ask for a screenshot of the card or e‑wallet account. The verification process is usually completed within 24‑48 hours once all documents are submitted.

Deposits can be made using Visa, Mastercard, Skrill, Neteller, ecoPayz, direct bank transfer and cryptocurrencies (BTC, ETH, USDT). Crypto deposits are processed instantly with no minimum, while card and e‑wallet deposits usually appear instantly or within a few minutes. Withdrawals to e‑wallets are processed within 24 hours; card and bank transfers take 3‑5 business days.

All ព័ត៌មាន World Cup betting bonuses are subject to a 30x wagering (playthrough) requirement that must be met before any winnings can be withdrawn. The wagering applies only to the bonus amount, not the deposit, and you have 30 days from the day you claim the offer to clear it. If the requirement isn’t met, both the bonus and any generated winnings are forfeited.

Yes, ព័ត៌មាន World Cup offers live (in‑play) betting on World Cup matches, with odds updating in real time as the game progresses. Certain markets may be suspended temporarily during events such as VAR reviews or penalty kicks, and the maximum stake for live bets may differ from pre‑match limits. You can access the live betting section from the main menu under 'Live' or from the match‑specific page.

To set deposit limits or self‑exclude, log in to your account and navigate to the Responsible Gambling page, where you can choose daily, weekly or monthly deposit caps, set a cooling‑off period, or opt for a self‑exclusion lasting from a few days up to six months. If you need a longer break, you can request a permanent self‑exclusion by contacting our support team, and we will close your account and block further access. All limit changes take effect immediately, and you will receive a confirmation email detailing the restriction.